Privacy Policy

Privacy Notice

Data controller is:

Trusted Shops AG

Subelrather Str. 15c
50823 Cologne
Germany

Phone: +49 (0)221 – 77 53 66

Fax: +49 (0)221 – 77 53 6 89

E-mail: info@trustedshops.com

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

I. 1. Access data and hosting

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, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. [………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]

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1.1 Hosting

The services for hosting and displaying the website are partly provided by our service providers on the basis of processing on our behalf. [……………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]

A data transfer may take place to a third country/third countries for which the European Commission has not determined an adequate level of data protection due to the use of additional functions of our service provider. An adequate level of data protection is guaranteed by the conclusion of standard contractual clauses of the European Commission.

1.2 Content Delivery Network

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. For this reason, access data will be processed on the servers of these service providers. We engage our service providers on the basis of processing on our behalf. Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

II. 2. Data processing for contract processing and for contacting us

2.1 Data processing for the purposes of performing the contract

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, we collect personal data if you provide it to us voluntarily as part of your order. Mandatory fields are marked as such, as in these cases we necessarily need the data to process the contract and we cannot send the order without their specification. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the forwarding of the data to our service providers for the purpose of order, payment and shipping, can be found in the following sections of this privacy policy. [………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

Merchandise management system

We use merchandise management systems of external service providers for order and contract processing. We engage our service providers on the basis of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2.2 Customer account

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. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

2.3 Establishing contact

[……………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..] . Mandatory fields are marked as such, as in these cases we necessarily need the data to process your enquiry. Which data is collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

Live-Chat-Tool Userlike

For the purposes of customer communication, we use the live chat tool of Userlike UG (limited), Probsteigasse 44-46, 50670 Cologne, Germany ("Userlike"). This serves to protect our legitimate interests in effective and improved customer communication, which prevail in the context of a balancing of interests, pursuant to Art. 6 (1) (f) GDPR. Userlike acts as a data processor.

III. 3. Data processing for the purposes of shipment

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IV. 4. Data processing for the purposes of payment

As part of the payment process in our online shop, we work together with these partners: technical service provider, credit institution, payment service provider.

4.1 Data processing for the purposes of transaction processing

Depending on the selected payment method, we forward the data necessary for processing the payment transaction to our technical service providers, who act for us on the basis of processing on our behalf or to the authorised credit institutions or to the selected payment service provider insofar as this is necessary for the payment process. [………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]

. In this respect, the privacy policy of the respective payment service provider applies. If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purposes of fraud prevention and optimisation of our payment processes

We may forward other data to our service providers, which they use for the purpose of fraud prevention and to optimise our payment processes (e.g. invoicing, processing of contested payments, accounting support) together with the data necessary to process the payment as our processors.
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V. 5. Marketing via E-mail

5.1 Email newsletter with subscription, newsletter tracking with separate consent

If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent according to Art. 6 (1) (a) GDPR, using the data required or disclosed by you separately for this purpose.

You can unsubscribe from the newsletter at any time. This can either be done by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter. [……………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

If you have additionally given us your consent in accordance with Art. 6 (1) GDPR to analyse our newsletter, we will also analyse your interaction with our newsletter by measuring, storing and evaluating opening rates and click-through rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

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• the page from which the page was requested (so-called referrer URL),

• the date and time of the request,

• the description of the type of web browser used,

• the IP address of the requesting computer,

• the e-mail address,

• the date and time of registration and confirmation

and the single-pixel technologies with your e-mail address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.

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The information is stored for as long as you are subscribed to the newsletter.

5.2 Newsletter mailing

The newsletter and the newsletter tracking shown above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

5.3 Sending review requests by e-mail

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. This consent can be withdrawn at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the review request.

The review requests may also be sent by our service provider Trusted Shops AG Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops").

In the process, we receive information on the respective status through Trusted Shops (e.g. whether the review request was sent out or received). [……………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

We and Trusted Shops act as joint controllers in regards to sending review requests and the collection and display of review or status information.

[……………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]. Further information on data protection can be found in the following link here. Regardless of this, you can also always contact us using the contact option described in this privacy policy. Your inquiry will then, if necessary, be passed on to the party responsible for responding to it.

VI. 6. Cookies and further technologies

6.1 General information

[…………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser during your next visit (persistent cookies).

Protection of privacy for terminal devices
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For functions that are not absolutely necessary, the storage of information in your terminal device or access to information that is already stored in your terminal device requires your consent. Please note that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain valid until you adjust or reset the respective settings in your terminal device.

Functional cookies: These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g. ads that match your interests).

Targeting cookies: [………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

Analytical / performance cookies: [……………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

Marketing Cookies: [……………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

Essential cookies: [……………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

Any downstream data processing through cookies and other technologies

We use such technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). [………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

In addition, we use technologies to fulfil the legal obligations, which we are subject to (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

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You can access the plattform by clicking on the fingerprint button in the bottom right or left corner of the page.

You can find the cookies settings for your browser by clicking on the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

[…………………………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]. Alternatively, you can also click on the fingerprint button in the lower right or left corner of the page. If cookies are not accepted, the functionality of our website may be limited.

6.2 Use of Usercentrics Consent Management Platform for obtaining and managing consent

On our website we use the Usercentrics Consent Management Platform ("Usercentrics") to inform you about the cookies and the technologies we use on our website and to obtain, manage and document your consent to the processing of your personal data by these technologies. […………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]. When you visit our website, Usercentrics' web server stores a so-called server log file, which also contains your anonymised IP address, the date and time of your visit, device and browser information as well as information on your consent behaviour. Your data will be deleted after three years, unless you have expressly consented to further use of your data in accordance with […………………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

VII. 7. Use of cookies and other technologies

If you have given your consent in accordance with […………………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]. You can withdraw your consent at any time with effect for the future. Further information on your withdrawal options can be found in the section "cookies and further technologies". […………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

Use of Google services

We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). [……………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]. Our cooperation is based on standard data protection clauses adopted by the European Commission. If your IP address is collected using Google technologies, it will be shortened by activating IP anonymisation before being stored on Google's servers. […………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]

Google Analytics

For the purpose of website analytics, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address will not be merged with other data from Google. The data processing is based on a data processing agreement with Google.

Google Ads

For advertising purposes in the Google search results as well as on the websites of third parties, the so-called Google Remarketing Cookie is used when you visit our website, which automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information as well as information on your use of our website), by means of a pseudonymous cookie ID and on the basis of the pages you visit. [………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

VIII. 8. Integration of the Trusted Shops Trustbadge / other widgets

Provided that you have given your consent in accordance with Art. 6 (1) (a) GDPR, Trusted Shops widgets are integrated on this website to display the Trusted Shops services (e.g. Trustmark, collected reviews) and to offer buyers Trusted Shops products after they have placed an order.

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Within the framework of the joint responsibility existing between us and Trusted Shops AG, please preferably contact Trusted Shops using the contact options provided in the privacy policy, if you have any data protection questions and wish to assert your rights. Irrespective of this, however, you can always contact the person responsible of your choice. Your enquiry will then, if necessary, be passed on to the other person responsible for a response.

8.1 Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US-American CDN provider (content delivery network). An adequate level of data protection is ensured by standard data protection clauses and other contractual measures.

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8.2 Data processing after order completion

Provided you have given your consent, the Trustbadge accesses order information stored in your terminal equipment (order total, order number, product purchased if applicable) and your e-mail address after the order has been completed. [………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

This serves to verify whether you are already registered for Trusted Shops services. If this is the case, further processing will take place in accordance with the contractual agreement between you and Trusted Shops. [………………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

For this purpose, the Trustbadge accesses the following information stored in the terminal equipment you use after you have completed your order: Order total, order number and email address. This is necessary so that we can offer you buyer protection. The data is only transmitted to Trusted Shops if you explicitly decide to take out buyer protection by clicking on the correspondingly designated button in the so-called Trustcard. If you decide to use the services,[…………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]

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Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 (1) (f) GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in the case of the USA by standard data protection clauses and further contractual measures and in the case of Israel by an adequacy decision. You can find more information here.

IX. 9. Social Media

Our online presence on Facebook (by Meta), Instagram (by Meta), Pinterest

[………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..], to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media provider, as well as a contact option and your rights and settings options for the protection of your privacy, please refer to the provider's privacy policies linked below. Should you still require assistance in this regard, please contact us.

Facebook (by Meta) [………………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]

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Instagram (by Meta) [………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..]

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Pinterest […………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

X. 10. Contact options and your rights

10.1 Your rights

Being the data subject, you have the following rights according to:

• art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;

· […………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..];

• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required
  • to exercise the right of freedom of expression and information;

  • for compliance with a legal obligation;

  • for reasons of public interest or

  • for establishing, exercising or defending legal claims;

• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
  • the accuracy of the data is contested by you;

  • the processing is unlawful, but you refuse their erasure;

  • we no longer need the data, but you need it to establish, exercise or defend legal claims, or

  • you have lodged an objection to the processing in accordance with art. 21 GDPR;

· […………………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..];

· [……………………………………………..…………………………………………………………………………………………………………………………………………………………………………………………………………………..].

10.2 Contact options

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Data protection Officer:
Datenschutzbeauftragter der Max Muster GmBH
Teststraße 1
12345 Testort

Germany

datenschutz@test.de